General Terms and Conditions of Business
of Schloss Vollrads GmbH & Co. Besitz KG for events in our banquet rooms.
1. general
These General Terms and Conditions apply to the rental of banquet rooms and all related hospitality services.
The content of the contract is based exclusively on our written order agreement and these terms and conditions.
However, the reservation is only binding for both parties if the customer has signed the order agreement as the solely responsible organizer. This is based on our offer and contains the date of the event and the scope of our services. The contract becomes valid upon our written confirmation.
Additions, amendments and subsidiary agreements of any kind require our express written confirmation in order to be legally valid.
2. reservation option
If a contract in accordance with Clause 1 is not concluded by the end of an option period granted to the customer for the rental of premises, we shall be entitled to dispose of the premises reserved up to that point in time in another way.
3. changes and cancellations
Changes and cancellations can be made by the organizer in writing up to 3 months before the start of the event at the latest without incurring any costs. In the case of changes or cancellations received by us after this time, the organizer remains obliged to pay an advance payment of 25% of the expected loss of turnover. In the event of rebookings or cancellations within 4 weeks of the start of the event, the organizer shall remain obliged to pay an advance payment amounting to 50% of the expected loss of turnover. If the room can still be re-let, this will be deducted to reduce the loss. In the case of requests at short notice, the date of the rebooking and cancellation period will be redefined by us. If a music event is canceled, the musicians' cancellation fees amounting to 50% of the fee will also be charged.
4. change in the number of participants
At the latest 10 days before the date of the event, we require the exact number of participants, your menu selection and the "headline" for the menu card, if desired. If the number of participants is reduced within 4 days, the covers not used will be charged at 50% of the actual per capita turnover. On the day of the event itself at 100%. The number of participants must not fall below the minimum number stated in the offer. Of course, we reserve the right to charge the additional costs if the number of people increases.
5. payment
Our invoices are payable immediately upon receipt without deduction. Offsetting by the organizer is only permitted with undisputed or legally established claims.
6. Obligations of the organizer
The organizer is also liable to us for the payment of any food and drinks ordered by the event participants themselves.
Unless other ancillary agreements have been made, catering shall be provided exclusively with the food and beverages provided by us. Exceptions to this rule require our prior consent.
7. decoration material
The use of decoration material and similar objects requires our prior consent. All decoration material must comply with fire regulations. Unless otherwise instructed by us, the decoration material provided by the organizer must be removed and collected immediately after the end of the event, but no later than 10.30 a.m. on the following day.
8 Liability of the organizer
The organizer shall be liable for all damage or loss to equipment or inventory caused during set-up and dismantling or during the event, without proof of fault.
9. withdrawal
We reserve the right to withdraw from the contract if the provision of the service becomes impossible or unreasonable for us as a result of force majeure, fire, illness, industrial action, energy shortages or similar reasons.
10. Liability
We shall only be liable for damage to or loss of property brought in by the organizer and the participants and for other damage if we, our vicarious agents or assistants are guilty of gross negligence or intent. Liability for slight negligence is excluded to the extent permitted by law, but in any case for indirect and consequential damages.
Terms and conditions of business and delivery
Winery management Schloss Vollrads KG
Our offer is subject to change. If the desired wine is not available or only available in small quantities when we receive your order, we will suggest a wine of similar quality and price.
The order is only deemed to have been accepted when you have received a written order confirmation or invoice. The invoice will be sent to you when the carrier takes delivery of the goods or the invoice will accompany the goods.
Delivery will be made immediately after receipt of the order, preferably by a forwarding agent. Should you require a different shipping method, please inform us accordingly. Any additional costs will be charged to you. If you wish to collect the wines yourself, please do so from Monday to Thursday from 8.00 to 12.00 and from 13.00 to 16.00 and on Fridays from 8.00 to 12.00.
Transport damage will be fully reimbursed as we only ship in rail-approved packaging. However, for proper claims settlement it is necessary that you have the damage confirmed by the carrier on the consignment note immediately upon delivery.
Complaints about the wines must be made immediately, but no later than 8 days after receipt of the shipment. Tartrate crystals are natural precipitates that do not affect the quality of the wine and therefore do not constitute grounds for complaint.
We request payment within 30 days of the invoice date. We grant a 2% discount for payment within 10 days. If we have a direct debit, we grant 30 days value date. In the event of late payment, we must charge default interest of 4% above the respective discount rate of the Deutsche Bundesbank. Furthermore, we charge reminder fees of € 3.00 per reminder.
We reserve title to the goods until the purchase price has been paid in full. The delivered goods must be stored separately from other goods in such a way that they can be recognized at all times as the goods delivered with retention of title. Pledging or transfer by way of security to third parties is excluded. In the event of imminent seizure, the buyer undertakes to object immediately and to notify us without delay.
The place of performance for delivery and payment and the place of jurisdiction for both parties is Rüdesheim/Rhine.
The European Commission provides a platform for online dispute resolution (OS).
You can find the platform at http://ec.europa.eu/consumers/odr/
Complaint Procedure via Online Dispute Resolution (ODR): http://ec.europa.eu/consumers/odr/
